Customisations, Returns and Refunds

FOR CUSTOMISATIONS:

  • We offer size, color and minor pattern customisations in our existing designs. Kindly mention the details under 'Note Section' at the time of checkout. Any pattern customisations would be chargeable depending on the design. You can email us at sales@zwaan.in or contact us at 9979981147 for any customisations. 

FOR RETURNS AND REFUNDS:

  • Returns and Refunds are ONLY applicable in case of standard sizing and design. Write an email to us at sales@zwaan.in or contact us at 9979981147 within 3 days of the receipt of the product. The product needs to be re-packed in the same format as it was received, before returning it back to us.

    If the product is in its original condition i.e. -  Unused, and Unworn, the refund will be initiated and processed within 21 days of the return.
  • Returns and Refunds are NOT applicable in case of custom sizing and design. If the order is placed in standard sizing and if you wish to get it altered to your custom measurements, you can always send it back to us.  We will alter it and send it across to you but additional charges would be applicable for the same.

    We aim for the perfect fit and shall co-operate in all ways possible to ensure your utmost satisfaction. 
  • Products on sale are not eligible for refund, exchange, or store credit.

Thank you for visiting us. In case of any queries, please get in touch with us at 9979981147.